Privacy policy

Privacy Policy

Effective Date: June 2026
Website: https://cognacbywine.com
Brand: COGNAC by Wine
Company: COGNAC LLC
Contact: support@cognacbywine.com

COGNAC by Wine respects your privacy. This Privacy Policy explains how we collect, use, share, store, and protect your personal information when you visit our website, place an order, contact us, sign up for updates, or interact with our online store.

By using our website, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

We may collect personal information directly from you, automatically through your use of the website, or through third-party services used to operate our store.

Information You Provide to Us

When you place an order, create an account, contact us, or sign up for updates, we may collect:

Name
Email address
Phone number
Billing address
Shipping address
Order details
Payment-related information
Size selection
Customer service messages
Any information you choose to provide through forms or email

We do not intentionally collect more information than needed to operate the store, process orders, provide support, and improve the customer experience.

Payment Information

Payments are processed through Shopify and/or third-party payment providers such as Shopify Payments, Shop Pay, PayPal, or other payment options enabled at checkout.

COGNAC by Wine does not directly store your full credit card number. Payment information is processed by secure third-party payment providers according to their own privacy and security practices.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

IP address
Device type
Browser type
Operating system
Pages viewed
Links clicked
Referring website
Approximate location
Date and time of visit
Usage data
Cookie and tracking information

This information helps us understand how visitors use our website, improve site performance, detect fraud or security issues, and support marketing and analytics.

2. How We Use Your Information

We may use your personal information to:

Process and fulfill orders
Confirm purchases
Provide shipping and order updates
Communicate with you about your order
Respond to customer service requests
Process returns, exchanges, or refund requests
Improve our website and shopping experience
Send marketing emails if you choose to receive them
Provide product recommendations or promotional content
Detect fraud, abuse, security issues, or technical problems
Comply with legal, tax, accounting, and regulatory obligations
Protect the rights, safety, and property of COGNAC by Wine, our customers, and third parties

3. Made-to-Order Production and Fulfillment Partners

COGNAC footwear is made to order through selected production and fulfillment partners. To complete your order, we may share necessary order information with trusted third parties involved in production, fulfillment, shipping, delivery, payment processing, customer support, and website operations.

This information may include your name, shipping address, order details, selected product, selected size, and contact information when needed to complete or support your order.

We only share the information reasonably necessary for these services to be performed.

4. Email Marketing

If you sign up for our email list or choose to receive marketing communications, we may use your email address to send:

Product updates
New collection announcements
Promotional offers
Brand news
Launch updates
Shopping reminders

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.

Even if you unsubscribe from marketing emails, we may still send transactional messages related to your orders, account, shipping, returns, or customer service requests.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, and similar technologies to:

Keep the website functioning properly
Remember your preferences
Improve website performance
Understand visitor behavior
Measure marketing performance
Support advertising and retargeting
Help prevent fraud and security issues

Cookies may be set by Shopify, analytics providers, advertising platforms, payment providers, or other tools used to operate the store.

You can manage or disable cookies through your browser settings. Some parts of the website may not function properly if cookies are disabled.

6. Analytics and Advertising

We may use analytics and advertising tools to understand how visitors use our website and to improve our marketing.

These tools may include, depending on what is enabled:

Shopify analytics
Google Analytics
Meta Pixel
TikTok Pixel
Google Ads
Other advertising or measurement tools connected to the store

These services may collect usage data, device information, browsing behavior, and other online identifiers to help measure performance, improve advertising, and deliver relevant content.

We do not sell your personal information for money. However, some privacy laws may consider certain advertising or analytics activities to be “sharing” or “targeted advertising.” Where required, you may have the right to opt out of these activities.

7. How We Share Information

We may share personal information with trusted service providers who help us operate the business, including:

Shopify and ecommerce platform providers
Payment processors
Production and fulfillment partners
Shipping and delivery providers
Email service providers
Analytics providers
Advertising platforms
Customer support tools
Fraud prevention and security providers
Legal, accounting, tax, or compliance professionals

We may also disclose information if required to do so by law, court order, legal process, government request, or to protect our rights, customers, business, or others.

8. Third-Party Services

Our store may contain links to third-party websites, platforms, social media pages, payment processors, or apps.

We are not responsible for the privacy practices, content, or policies of third-party websites or services. We encourage you to review the privacy policies of any third-party services you use.

9. Data Retention

We keep personal information for as long as reasonably necessary to:

Process and fulfill orders
Provide customer support
Maintain business records
Comply with legal, tax, and accounting obligations
Resolve disputes
Prevent fraud or misuse
Enforce our policies and agreements

When information is no longer needed, we may delete, anonymize, or securely store it according to our business and legal obligations.

10. Security

We take reasonable technical, administrative, and organizational measures to help protect personal information from unauthorized access, disclosure, misuse, alteration, or destruction.

However, no website, payment system, or online transmission is completely secure. We cannot guarantee absolute security, but we work with trusted platforms and service providers to protect customer information.

11. International Data Transfers

Because we use online platforms, service providers, production partners, payment processors, and shipping providers, your information may be processed or stored in locations outside your state, province, or country.

By using our website or placing an order, you understand that your information may be transferred to and processed in other jurisdictions where privacy laws may differ from those in your location.

12. Your Privacy Rights

Depending on your location, you may have certain privacy rights regarding your personal information. These may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Request a copy of your information
Object to or restrict certain processing
Opt out of certain marketing communications
Opt out of certain targeted advertising or data sharing where applicable
Withdraw consent where processing is based on consent

To make a privacy request, contact us at:

[support@cognacbywine.com]

We may need to verify your identity before completing certain requests.

13. California and U.S. State Privacy Rights

If you are a resident of California or another state with applicable privacy laws, you may have additional rights regarding your personal information.

These rights may include the right to know what categories of personal information we collect, use, disclose, or share; the right to request deletion or correction; the right to opt out of certain targeted advertising or sharing; and the right not to be discriminated against for exercising your privacy rights.

COGNAC by Wine does not sell personal information for money. If we use advertising pixels or similar technologies, those tools may be considered “sharing” or “targeted advertising” under certain privacy laws.

To submit a privacy request or opt-out request, contact:

[support@cognacbywine.com]

If Shopify provides a privacy preference tool or cookie preference option on our site, you may also use that tool to manage applicable preferences.

14. Children’s Privacy

Our website is not intended for children under 13 years old. We do not knowingly collect personal information from children under 13.

If you believe a child has provided us with personal information, please contact us so we can take appropriate steps to remove the information.

15. Marketing Opt-Outs

You may opt out of marketing emails by clicking the unsubscribe link in any marketing email or contacting us directly.

You may also control certain advertising preferences through your device settings, browser settings, or advertising platform settings.

Please note that opting out of marketing does not stop transactional emails related to orders, shipping, customer service, or account activity.

16. System Logs and Technical Data

For website security, performance, maintenance, fraud prevention, and troubleshooting, Shopify and other service providers may collect system logs, IP addresses, device information, browser data, and other technical information.

This information may be used to keep the website functioning properly and to protect the store from unauthorized activity.

17. Legal Compliance and Protection

We may use or disclose personal information when we believe it is necessary to:

Comply with applicable law
Respond to lawful requests or legal process
Protect our rights, property, customers, or business
Investigate fraud or security issues
Enforce our Terms & Conditions, Shipping Policy, Return Policy, or other store policies